Marshall Floral ProductsProviding Top Quality Floral Products since 1913 - Our 104th Year 
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Home > Terms and Conditions

Policies, Terms and Conditions:

Terms & Conditions

MarshallFloralProducts.com provides the information contained on this website to visitors subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.


Our Commitment to Privacy

All information gathered on our website is used for internal purposes only. We do not sell, distribute or share any information to an outside party. When you send confidential information to us on our website, a secure server encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches us for processing.

How do we use the information you provide us? We use personal information for processing orders, customer service and to notify customers of changes or promotions in regards to MarshallFloralProducts.com.


We Care About Your Security

MarshallFloralProducts.com uses a secure shopping cart engine. Our checkout process is secured by RapidSSL Secure Socket Layer.

All transactions performed at a MarshallFloralProducts.com are encrypted for your protection. In order to process your transaction, MarshallFloralProducts.com collects some of your information, which is then provided to the administrator of MarshallFloralProducts.com. Per the policy of our shopping engine provider, site administrators at MarshallFloralProducts.com may not directly process a shopper’s credit card, and all transactions are handled through a secure, encrypted payment gateway.

MarshallFloralProducts.com has security measures in place for the services to help protect against the loss, misuse and alteration of the data under MarshallFloralProducts.com's control. Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure data is safe, secure and available only to you.

MarshallFloralProducts.com requires unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy and ensure the appropriate use of data.


Shipping Information

We provide shipping services through FedEx and USPS. After your order is shipped, you will receive confirmation and tracking information in an email sent to the address associated with your account.

We offer expedited shipping options and can provide custom quotes over the phone or through email correspondence with our Customer Service Specialists.

For Offshore or International shipping, please contact our
Customer Service Department at
(800) 595 8623
or send an email to
customerservice@marshallfloralproducts.com
for shipping service options and quotes


Return Policy

MarshallFloralProducts.com strives for 100% customer satisfaction on every order and we hope that you are pleased with your purchase. However, if you are not satisfied for any reason, we would be happy to provide a refund. Unless the item(s) received was incorrect, or unless the item(s) was damaged during shipment, a restocking fee will be charged.

  • If item arrives damaged, please contact us before returning so we can help.
  • Merchandise can be returned within 60 days of delivery date.
  • All items must be in original condition with tags.  
  • Original shipping charges will not be refunded
  • MarshallFloralProducts.com is not responsible for return shipping charges
  • Returns may be made via any shipping service (UPS, FedEx, USPS, etc.)
  • A copy of the packing slip must be included with the return

    Contact us to obtain your RMA (Return Merchandise Authorization) number
  • If the packing slip is not included, please include the following information:
    Name
    Order Number
    Email Address
    Items Returned and Reason

Returns can be shipped to:

Marshall Floral Products
Attn: Returns Dept.
710 Wildwood Ave
Jackson, MI 49201

All refunds will be issued to the credit card used at the time of original purchase. Please allow 7-14 business days for the refund to be issued. You will be notified via email when the refund is complete.

Exchanges – contact customerservice@marshallfloralproducts.com for information about exchanges

If you have any questions in regards to your return, please email customerservice@marshallfloralproducts.com and we will promptly assist you.


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