Terms & Conditions
MarshallFloralProducts.com provides the information
contained on this website to visitors subject to the terms and conditions set
relevant terms and conditions, policies and notices which may be applicable to
a specific section or module of this website.
Our Commitment to Privacy
All information gathered on our website is used for internal
purposes only. We do not sell, distribute or share any information to an
outside party. When you send confidential information to us on our website, a
secure server encrypts all information you input before it is sent to us. The
information is scrambled en route and decoded once it reaches us for
How do we use the information you provide us? We use
personal information for processing orders, customer service and to notify
customers of changes or promotions in regards to MarshallFloralProducts.com.
We Care About Your Security
MarshallFloralProducts.com uses a secure shopping cart
engine. Our checkout process is secured by RapidSSL Secure Socket Layer.
All transactions performed at a MarshallFloralProducts.com
are encrypted for your protection. In order to process your transaction, MarshallFloralProducts.com
collects some of your information, which is then provided to the administrator
of MarshallFloralProducts.com. Per the policy of our shopping engine provider,
site administrators at MarshallFloralProducts.com may not directly process a
shopper’s credit card, and all transactions are handled through a secure,
encrypted payment gateway.
MarshallFloralProducts.com has security measures in place
for the services to help protect against the loss, misuse and alteration of the
data under MarshallFloralProducts.com's control. Secure Socket Layer (SSL)
technology protects information using both server authentication and data
encryption to help ensure data is safe, secure and available only to you.
MarshallFloralProducts.com requires unique user names and
passwords that must be entered each time a customer logs on. These safeguards
help prevent unauthorized access, maintain data accuracy and ensure the
appropriate use of data. We provide shipping services through FedEx and USPS. After your order is
shipped, you will receive confirmation and tracking information in an email
sent to the address associated with your account.
We offer expedited shipping options and can provide custom quotes over the
phone or through email correspondence with our Customer Service Specialists.
For Offshore or International shipping, please contact our
Customer Service Department at
(800) 595 8623
or send an email to
for shipping service options and quotes
MarshallFloralProducts.com strives for 100% customer
satisfaction on every order and we hope that you are pleased with your
purchase. However, if you are not satisfied for any reason, we would be happy
to provide a refund. Unless the item(s) received was incorrect, or unless the
item(s) was damaged during shipment, a restocking fee will be charged.
item arrives damaged, please contact us before
returning so we can help.
can be returned within 60 days of delivery date.
items must be in original condition with tags.
shipping charges will not be refunded
is not responsible for return shipping charges
may be made via any shipping service (UPS, FedEx, USPS, etc.)
- A copy
of the packing slip must be included with the return
Contact us to obtain your RMA (Return Merchandise Authorization) number
- If the
packing slip is not included, please include the following information:
Items Returned and Reason
Returns can be shipped to:
Marshall Floral Products
Attn: Returns Dept.
710 Wildwood Ave
Jackson, MI 49201
All refunds will be issued to the credit card used at the
time of original purchase. Please allow 7-14 business days for the refund to be
issued. You will be notified via email when the refund is complete.
Exchanges – contact [email protected]
for information about exchanges
If you have any questions in regards to your return, please
email [email protected] and
we will promptly assist you.